Since 2005, the Customer Care and Management World (CCMW) has hosted its annual gathering, consistently held during the third week of October in Beijing. The 2024 gathering marks a pivotal moment in our industry’s evolution, focusing on the theme: “Industry Evolution and the Rise of Digital Operations.” To address growing market interest, we are collaborating with the Digital Silk Road Consortium (DSRC) preparatory body to host the inaugural Digital Silk Road Forum alongside the CCMW annual gathering.

In recent years, “going global” has become a prevalent term within our industry. Leading service providers, following their clients, have established operations in countries like the Philippines and Malaysia, with others exploring markets in Indonesia, Pakistan, and Sri Lanka. As a renowned domestic platform in this sector, CCMW has engaged in consultations and hosted representatives from government agencies, industry associations, and leading companies from these countries. These interactions have highlighted the critical need to promote the digital economy and business development among the Belt and Road Initiative (BRI) countries.

Consequently, the Digital Economy Association of China (DEAC), a specialized sub-committee of the China Information Association, has initiated the formation of the Belt and Road Digital Advancement Alliance, also known as the Digital Silk Road Consortium (DSRC). Collaborating with relevant government departments, industry associations, and academic organizations from the BRI countries, the DSRC is dedicated to facilitating communication, building consensus, establishing rules, and providing platforms to enhance the development of international operations for enterprises related to the digital operations industry.

Organized by:
• Digital Silk Road Consortium (DSRC) Preparatory Body

Executed by:
• Customer Care and Management World (CCMW)

Co-organizers:
• The Digital Economy Association of China (DEAC)
• Cross-Border E-commerce Association of Malaysia
• Pakistan China Center (PCC)
• (Additional co-organizers to be confirmed)

Supporting Organizations:
• CC-CMM/DO-CMM Industry Standards
• China Institute of Call Center and E-commerce Development (CICED)
• Guoxin Digital Economy Industry Research Institute
• Contact Center World
• CCO 100 Chief Customer Officers Club

Date and Venue:
• October 16, 2024
• Hilton Beijing Tongzhou (Building 2, Courtyard 289, Xinhua East Street, Tongzhou District, Beijing)

Keynote Speakers:
FookYee Chan: Chairman, Cross-Border E-commerce Association of Malaysia
Joseph Wong: VP Global Business Development, transcosmos
Zihai Wang:Honorary Investment Counselor at the Embassy of Pakistan in China, Director of Pakistan China Center
Robin Feng: CEO, Links2World
(Additional keynote speakers to be confirmed)

Contact Us:
• Zheng Jie: +86 13718770777, zhengjie@ccmw.net
• Zuo Bing: +86 13466626291, zuobing@ccmw.net
• Pan Jiangling: +86 18510813910, panjl@ccmw.net
• Qian Yi: +86 17610031679, qianyi@ccmw.net
• Hotline:+86 400-779-7070